Privacy Policy

Wayve (“Wayve”, “we”, “us”) is a travel companion for planning trips, capturing memories, and exploring Ghana together. This policy explains what information we collect when you use the Wayve mobile app and website (the “Service”), how we use it, who we share it with, and the choices you have. It applies to joinwayve.com and the Wayve apps.

The short version

• We collect what we need to run your account, your trips, and your subscription — not more.
• We do not track your device’s location, and we do not use advertising trackers or record your screen.
• We use PostHog to learn which parts of Wayve help you plan, and Sentry to catch crashes. On the website, analytics runs only if you allow it; in the app you can turn it off in Settings.
• We never see or store your full card number — payments are handled by Paystack.
• Some features send specific content to service providers to work (for example, text you translate goes to GhanaNLP, and trip details you ask our AI about go to an AI provider). We list every provider below.
• You can delete your account; after a 30-day grace period it is permanently erased.

Information we collect

Account information

When you sign up we collect your name, email address, and password, or — if you sign in with Google — your name, email address, and profile photo as shared by Google. Authentication is handled by Supabase; we never see your password in plain text, and Google sign-in shares only your basic profile. You can optionally add a phone number, which we use only for SMS notifications about your subscription.

Travel preferences

During onboarding you can tell us your traveler type (for example diaspora, tourist, or local), preferred regions, trip vibes, and travel group. We use these to personalise suggestions.

Content you create

• Moments and trips — titles, descriptions, notes, dates, and cover images.
• Photos — images and captions you or your crew add to a moment.
• Crew chat — text messages exchanged with your trip companions.
• Expenses — descriptions, amounts, categories, splits, and receipt images you upload.
• Places — places you contribute to the community map.
• Feedback — reports you send us, including any attachments and the page you sent them from.

Payment information

Subscriptions are processed by Paystack. We receive and store your subscription plan, amounts paid, currency, billing period, and a tokenised payment reference issued by Paystack. We never receive or store your full card number.

Technical information

We keep server logs and an internal audit trail of administrative actions (which records IP addresses) for security. We do not embed advertising SDKs in the app or the website.

Product analytics

We use PostHog to understand how Wayve is used: which pages and screens you open, which buttons you tap, how far you get through sign-up, and when you create or join a trip, add an expense or ask us to arrange something. Each event comes with your device or browser type, app version, and an approximate country derived from your connection. Events are linked to your Wayve account ID, never your name, email or phone number. Text on screen and anything you type into forms is masked before it leaves your device, and we do not make session recordings.

• On the website, analytics only starts after you choose “Allow analytics” in the cookie banner. Change your mind any time with “Cookie settings” in the footer or under Settings → Privacy.
• In the app, analytics is on by default and can be turned off under Settings → Privacy.
• Your account remembers your latest choice. Turning analytics off in the app, in Settings on the website, or choosing “No thanks” while signed in turns it off everywhere, including the trip, expense and arrangement events our servers would otherwise record for you.

Error monitoring

When something breaks, Sentry receives an error report: what failed, the page or screen, your device, browser or app version, and your Wayve account ID. We remove cookies, form contents and the parts of web addresses that can carry sign-in links before reports are sent. We use these reports only to find and fix bugs.

What we deliberately do not collect

• Device location. The app does not request GPS or location permissions. Maps show the locations of places, not of you.
• Your contacts, calendar, or files beyond what you explicitly attach.
• Advertising identifiers or cross-app tracking data.
• Screen recordings. Analytics records events, not what is on your screen.

How we use your information

• To operate your account, moments, crew features, and subscriptions.
• To personalise place and itinerary suggestions based on your stated preferences.
• To send transactional email (invitations, subscription receipts and reminders) and, if you added a phone number, SMS about billing.
• To keep the Service secure, prevent abuse, and comply with legal obligations.

We do not sell your personal information, and we do not use it for third-party advertising.

AI features

When you use Wayve’s AI features — place suggestions, itinerary generation, trip summaries, trip chat, and photo stories — the relevant content (your stated preferences, trip details, places, dates, captions, and the messages you type to the assistant) is sent to our AI providers (Google Gemini and/or OpenAI) to generate a response. Your AI conversations are stored with your trip so you can revisit them. We do not send your photos’ image files to AI providers for these features, and we do not use your content to train our own models.

Translation and speech

The Translate feature is powered by Khaya AI (GhanaNLP). Text you translate or ask to hear aloud is sent to GhanaNLP to produce the translation or audio, and if you use speech input, your voice recording is sent to GhanaNLP for transcription. Generated pronunciation audio may be cached on our servers so common phrases play instantly; this cache contains the phrase text and audio, not your identity.

Who we share information with

We share personal information only with the service providers below, only to run the Service:

We may also disclose information if required by law, or to protect the rights, safety, and security of Wayve, our users, or others.

Cookies and similar storage

The website uses a small number of cookies and browser storage entries. Sign-in cookies keep you logged in and are needed for the Service to work. Analytics cookies (named ph_…, set by PostHog) are only set after you allow analytics, and are removed when you withdraw that choice. We also remember your cookie choice itself so we don’t ask again on every visit.

Sharing within your crew

Wayve is built for travelling together. Content you add to a shared moment — photos, chat messages, expenses, notes — is visible to the other members of that moment. Places you contribute to the community map are public. Choose what you share accordingly.

Data retention and deletion

We keep your information while your account is active. When you delete your account, it is deactivated immediately and permanently erased after a 30-day grace period (which lets you change your mind by contacting us). Your profile, sign-in details, travel preferences and assistant conversations are erased. Trips you organised pass to another member of the crew, or are deleted if nobody else has joined. Photos, expenses and messages you added to shared trips stay with the crew, shown as from a “Former traveler” with no name, email or photo, so their history and balances still add up.

Some records we are legally required to keep, such as payment records, may be retained longer. Usage analytics and crash reports are tied only to an internal account ID; once your account is erased, that ID no longer leads back to you. Messages you delete from crew chat are removed from view immediately.

Step-by-step instructions, and ways to delete some of your data without closing your account, are on our Delete your account page. You can also request an export of your data, or deletion, by emailing hello@joinwayve.com.

Your rights

Wayve is operated from Ghana, and we handle personal data in line with the Ghana Data Protection Act, 2012 (Act 843). Wherever you are, you can ask us to:

• access a copy of the personal data we hold about you;
• correct inaccurate data;
• delete your data (see above);
• object to or restrict certain processing.

Email hello@joinwayve.com and we will respond within a reasonable time. If you are in a jurisdiction with additional rights (such as the EU/UK GDPR), we will honour those rights too.

Security

All traffic to Wayve is encrypted in transit (HTTPS). Passwords are handled by Supabase Auth and never stored by us in plain text. Payment credentials are tokenised by Paystack. No system is perfectly secure, so please use a strong, unique password.

Children

Wayve is not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child has created an account, contact us and we will delete it.

Changes to this policy

If we make material changes we will update the date at the top of this page and, where appropriate, notify you in the app or by email. Continued use of the Service after changes take effect means you accept the updated policy.

Contact

Questions or requests: hello@joinwayve.com.